Help & Support / Msaada kwa Haraka
English + Swahili support for betting, wallet, disputes and payment issues.
Fast Response / Majibu ya Haraka
Priority channel: email support.
Njia ya haraka: barua pepe ya support.
How do I place a bet? / Ninawekaje bet?
Open any match, tap odds to add selections, then place your bet from the bet slip. / Fungua mechi yoyote, bonyeza odds kuongeza selection, kisha weka bet kwenye bet slip.
How long do deposits take? / Deposit inachukua muda gani?
Most mobile-money deposits are instant. Bank transfer may take longer depending on provider. / Mara nyingi deposit za simu zinaingia papo hapo. Benki inaweza kuchelewa kidogo kutegemea provider.
How can I withdraw winnings? / Nitoeje ushindi wangu?
Go to Wallet, choose Withdraw, enter amount and payout account, then confirm request. / Nenda Wallet, chagua Withdraw, weka kiasi na akaunti ya malipo, halafu thibitisha ombi.
I cannot log in. What should I do? / Siwezi kuingia nifanye nini?
Use login again and verify email/password. If it still fails, contact support with your phone number. / Jaribu kuingia tena uhakiki email/password. Bado ikigoma, wasiliana na support ukiweka namba yako ya simu.
My payment failed. What next? / Malipo yameshindikana nifanye nini?
Share transaction reference immediately. Support can escalate within minutes. / Tuma transaction reference mara moja. Support inaweza kufuatilia kwa haraka ndani ya dakika chache.
Contact
Email: [email protected]
Support hours: 08:00 - 22:00 EAT